FAQs

Here are some common questions and answers to help you navigate our online store and make your candy shopping experience delightful.

1. Do you offer international shipping?
YES - Please note: International postage prices can be quite high, so when your parcel hits 1kg+ the price will increase also!

2. Do you have a Shop?                                                                                                  No, Stacks of Lollies is Online 24/7 - We offer Click & Collect services for those local in Victoria. We can also cater for walk-in options (this is strictly a minimum of 1 person at a time as the mixing area is a quarantined!) You can find Stacks of Lollies HQ' at: Unit 2/26-38 Miller Street, Epping, Vic 3706 (We face on Rufus Street!)

3. What payment methods do you accept?
We welcome all major credit and debit cards, such as Visa and Mastercard. For "buy now, pay later" options, we offer Afterpay, Klarna, Zip Pay and PayPal for all your secure payment methods.

4. How soon will my order be shipped?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 3-7 business days. Shipping times may vary depending on your location and the shipping method selected during checkout, and peak order volumes.

5. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date. (Stacks of Lollies has no control over shipping times once your yummies are dispatched to Australia Post!)

6. Do you offer custom orders?
Yes, whether you're planning a special event, corporate gathering, or simply stocking up on your fave candies, we can accommodate your needs with customized options. Please contact our customer service team for more information.

7. What is your return policy?
Please be aware that Stacks of Lollies does not entertain returns or exchanges for any items, given that they are food products. Additionally, we do not offer refunds for changes of mind.

When placing your order, kindly ensure that you accurately select your preferred Pick 'n' Mix options to avoid any disappointment. If a specific item is unavailable, Stacks of Lollies reserves the right to double up on a current selected option. While we strive to fulfill your selections as closely as possible, we cannot be held responsible if options are sold out at time of ordering.

Upon receiving your order, please inspect it promptly. Should you discover any defects, damages, or incorrect items, please notify us immediately. We will assess the situation and take appropriate action to rectify any issues. Please note that we do not refund goods damaged during transit, as we take meticulous care in packaging all items to ensure they are dispatched in excellent condition. Once packages leave our headquarters, we cannot accept responsibility for any subsequent damage or loss.

8. Are your lollies suitable for individuals with dietary restrictions?
Please refer to the details provided on our "allergen information" page. These ingredients are taken directly from the packaging supplied and are subject to change. Stacks of Lollies uses the information from the packaging but is not liable for errors made on the products packaging. Fresh latex-free gloves & food grade safe sanitized stainless-steel bowls are cleaned before every order however we cannot guarantee cross-contamination will not occur due to the nature of our packing area. If you have allergies of any kind, it is up to you to do your own due-diligence and take this into consideration prior to purchasing. 

9. How can I contact customer support if I have further questions?
Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. You can reach us via email at stacksoflollies@gmail.com We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.

We hope this FAQ page has answered any questions you may have had. If you need further assistance, don't hesitate to reach out to us. Thank you for choosing Stacks of Lollies for your sweet cravings!